Network Operations Centre (NOC) Operations Platform components:

1) NOC Console:
Using an event monitoring and management console, our NOC can receive, acknowledge, and handle events – alarms, calls, emails, and so on — inside the SLA timeframes.

2) Trouble Ticket System:
Comprehensive ticket management features –
Leader Group provides one-way or bidirectional integration with each client’s troubled ticket system.

3) Network Management System (NMS):
Leader Group’s NMS supports optical, wireless, and enterprise technologies. We also receive event data from your NMS via email, northbound SNMP, or API.

4) Element Management Systems (EMSs):
Leader Group’s NMS receives event data from clients’ EMSs via email, northbound SNMP, or API. We also host and manage your EMS environment optionally.

5) NOC Knowledge Base:
This system stores and updates client support processes and procedures, workflows, and documentation.

6) Circuit Database:
On-net and off-net circuit information, hierarchical linkages, associated equipment, and port information are stored in this application.

7) Client Customer Portal:
Executive summaries and extensive information on NOC support activity, real-time network conditions, and performance are provided through dashboards. In addition, the portal offers standard and custom reports based on an event, incident, and performance data.

8) Client-Specific Tools and Integration:
Furthermore, Leader Group provides integration support to help the Network Operations Centre takes advantage of your monitoring and management toolsets, applications, and systems.

NOC Service Level Agreement:

With Leader Group’s NOC solutions, you decide on the level of service, and we respond accordingly. Choose the service-level agreement (SLA) that fits your needs and budget best.
Moreover, Leader Group offers Standard, Priority, and Custom SLAs. SLAs define, for example, response times for monitoring alerts and emails, average and maximum hold times for calls, notification and escalation times, and Tier 1 troubleshooting windows. While our Standard SLAs typically exceed our clients’ own SLAs with their customers, we also offer Priority and
Custom SLAs for extremely demanding client support environments.

Other IT Services We Offer:

• SOC.
• Network Connectivity Services.
• Infrastructure Security.
• Database Administration.
• Networking Services.
• Cyber Security.
• System Development.
• App Development.
• Business Intelligence (BI).
• DevOps.

We Shall Be Your Point Of Contact, Day or Night:

• 24/7 Service Desk – Our 24×7 NOC Service
  The desk is the single point of contact for clients and their customers.
• Leader Group devotes significant time and money to training our employees. As a result, their level of knowledge and response is unrivaled. Job satisfaction is excellent, and turnover at our NOC is minimal. Often, our people move up within the company, bringing their expertise to challenging new roles.

Consequently, this level of quality gives our clients confidence that their infrastructure is in good hands.